Orabank Togo launched on Monday, July 26, 2021, a reliability operation to update its customer database. The objective is to better know your customers and better segment them in order to offer them services that are better suited to their needs

Leader on the Togolese market, Orabank Togo continues its actions aimed at improving its services and services, and better satisfying its customers. The initiative is justified by several factors. “In a context of digital transformation, the customer remains at the center of our concerns. We are resolutely committed to serving you better and inviting you to participate massively in this operation because the permanent improvement of the quality of services and benefits requires the updating of customer data.” With these words, Mr. Guy Martial AWONA, CEO of Orabank Togo, launched the operation to make the bank's customer database more reliable through a press release. Scheduled from 26/07/2021 to 25/09/2021 simultaneously throughout Orabank Togo's network of 40 branches, this campaign guarantees strict compliance with the confidentiality clauses that bind the bank to its customers. “Our customer base is over 200,000 customers today and it comes from a long period of time. We are a bank that has been operating for several decades now, and we need to update the data concerning our countries”, says Michel Kofi Dorkenoo, Deputy CEO of

The transaction, which therefore involves all bank customers, has several advantages for all parties. On the one hand, it allows the bank to comply with regulatory standards, and above all to have easy access to its customers. On the other hand, they will now have more services that meet their needs, and will no longer have to spend more time at the counters. This allows them, in short, to “avoid doing in one hour, two hours or even three hours, what they can do in a few minutes.” And to carry out this operation, the managers of Orabank Togo are calling for “cooperation from customers” to collect current data concerning them. However, specifies the bank, this information only relates to telephone numbers, e-mail and geographical addresses.