The independent company RightCom has launched a tour in the eight countries of the West African Economic and Monetary Union. An opportunity for the company to present to the heads of financial institutions, its customer service software called RightDesk.

RightDesk is a RightCom solution that offers managers of financial institutions a quick way to comply with circular note No. 002-2020/CBC relating to the processing of complaints from customers of institutions subject to the control of the WAEMU Banking Commission. According to Adetoye Aguessy, Managing Director of the Beninese subsidiary of RightCom, banking establishments are now required to set up an internal mechanism for processing complaints made by customers. The internal system must be proportional to the size of the subject institution, its structure, the complexity of its activities and its risk profile. Thus, RightDesk appears as a turnkey software that allows establishments concerned by circular note N°002-2020/CBC to quickly set up an internal system capable of managing and satisfying customer requests.