The government is launching a call for tenders for the selection of a qualified operator to supply and install all the material and equipment necessary for setting up the future call centre. The objective is to improve the relationship with users, through the collection and management of the flow of information related to the various services of the port.

The Autonomous Port of Lomé (PAL) will set up a call center. The installation of the infrastructure falls within the framework of the Support Project for the Competitiveness of Logistics Services for Trade, piloted by the Ministry of Development Planning with the financial support of the World Bank Group. "Eligible and interested bidders can obtain a complete tender dossier from the coordination unit of the Support Project for the Competitiveness of Logistics Services for Trade located at Boulevard des Armées, carrefour feus, Collège Protestant, next to FUCEC” indicates the document consulted and published by the confreres of togofirst. The Logistics Services Trade Facilitation and Competitiveness Project (PFCCSL) was approved by the Bretton Woods Institution on May 4, 2017 for $18 million to help the Togolese government improve the efficiency of logistics services business in the country.