The BGFIBank Group is strengthening the digitization of its services with the opening of totally mobile bank accounts. The service designed for individuals and businesses is nonetheless an innovation that also contributes to the fight against the COVID-19 pandemic.

Digital Banking, a strategic ambition of the BGFIBnak Group, is gradually taking root and accelerating the transformation, is a strategy that integrates both a business digitization program and working methods in agile mode. To meet customer needs, BGFIBank Gabon has decided to launch the opening of 100% mobile accounts.

The bank, which had already begun this transformation with the implementation of digital services such as account consultation, transfers, savings management or checkbook ordering, opted to move up a gear, this approach having the advantage of reducing both management costs and expenses related to the operation of physical branches.

"These innovations respond to a strong objective of our institution, to carry out an in-depth digital transformation, an essential process today to capture, satisfy and retain an increasingly demanding clientele that is very sensitive to the digital tools that must be practical, agile and continuously available,” said the general manager of BGFIBank Gabon, Loukoumanou Waidi.

Before this digital revolution, account opening was only done in branches and face-to-face. Through the new secure online solution, the procedures will now be done remotely, in order to limit customer travel and reduce account opening times, the long waits linked to the various branch formalities. A double advantage in times of the COVID-19 pandemic which contributes to the fight against the spread of the disease.

“The time factor is precious for our future customers, which is why this platform has been developed to reduce the usual administrative formalities for opening an account. This new proposed point of contact has also been designed in view of the current context of health crisis since it will help to limit contact between our customers and our branch teams. It is a tool with high added value which complements the global system to combat the spread of Covid-19 that we put in place from the start of the crisis, ”reassures us within this financial holding company.